In case you’re reading this on Thursday or later, the quotation Phil chose for our header on Valentine’s Day was this one:
“That man that hath a tongue, I say, is no man, if with his tongue he cannot win a woman.”
– William Shakespeare, The Two Gentlemen of Verona
Thanks for your support, Phil.
I spent last evening on the phone with Earthlink technical support, always an exercise in character building and cross-cultural enlightenment. I’d used their online chat service the night before to complain that the laptop card they’d sent me for my wireless network had stopped working. I finally convinced them that it wasn’t me, that the card actually had stopped working. The technician told me to call their Sales Support number so I could arrange to have the thing replaced at no cost.
I decided not to call right away, because it was getting late. I’d do it the next day.
First I talked to Sales (after a long wait on hold, of course). Sales said no, we can’t do that for you. You’ve got to talk to Technical Support. We’ll transfer you.
Hold Music again for about 45 minutes. Finally I reached Tech. Sup.
“We can’t help you with that,” they said. “You’ve got to talk to Sales.”
More Hold Time.
Got to Sales. “You have to arrange this with Technical Support,” they told me. They put me on hold again.
“I don’t understand,” the Tech guy said. “We don’t have a way to do this.”
I explained that I’d been running back and forth between the two departments all night.
“I’ll find out,” he said. “I’m afraid I’ll have to put you on hold again for a while.”
I waited, but while I waited he actually walked over to Sales and asked them about it. He finally talked to a supervisor and found a way to get my card replaced without a charge.
If I had a daughter, I’d want her to marry this guy.
But I’m not so happy with Earthlink.
I’ve read that there’s an anti-Valentine’s Day movement going on in this country.
“Walker’ll get behind that,” you probably think. “He loves cynical stuff like that.”
Wrong. In fact think it’s disgusting.
It’s part of the whole Me First attitude that’s hardening the arteries of the republic. “I don’t believe in God, so everybody else should hide their religion. I’m allergic to dogs, so dogs should be outlawed. I don’t have a Significant Other, so you better shut up about yours.”
Here’s what I say. If you’ve got somebody you love, hold ‘em tight. Treat ‘em like royalty. Let ‘em know how much you need ‘em and appreciate ‘em.
Give ‘em chocolate.
It doesn’t make me feel any warmer, out here in the cold, to be told it’s just as cold inside.
Happy Valentine’s Day.