Allan Massie talks about what he has learned about bookselling in the Internet Age:

Intelligently run independent bookshops have a future. I’ve no doubt about that.. We have at least two in the Scottish Borders , one in Selkirk and the other in St Boswell’s, which are a pleasure to visit, precisely because they are run by people who combine an interest in books and literature with an interest in their customers and an awareness of their tastes. Without such interest and awareness, few bookshops will be long for this world.